--- title: Error Loading Output PDF description: "How to fix error message \"Something went wrong, please reload page\" on production output PDF." --- [Skip to content](https://knowledgehub.endtoendit.com/knowledgebase/something-went-wrong-please-reload-page#main-content) [![integrate knowledge base](https://knowledgehub.endtoendit.com/hs-fs/hubfs/integrate%20knowledge%20base.jpg?width=386&height=34&name=integrate%20knowledge%20base.jpg)](https://knowledgehub.endtoendit.com/knowledgebase?hsLang=en) Open main navigation Close main navigation - [endtoendit.com](https://endtoendit.com/) [endtoendit.com](https://endtoendit.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [integrate Support Team Knowledge Base](https://knowledgehub.endtoendit.com/knowledgebase?hsLang=en) 2. [Technical Support](https://knowledgehub.endtoendit.com/knowledgebase/technical-support?hsLang=en) 3. [Technical TroubleShooting](https://knowledgehub.endtoendit.com/knowledgebase/technical-support?hsLang=en#technical-troubleshooting) # Error Loading Output PDF ## Find out what steps to take when the page fails to load correctly. ### **Key Points: Error Loading Output PDF** **1. Understanding the error** The error can be caused by the Adobe Acrobat PDF extension in Google Chrome. When trying to load the PDF version a production output, most commonly the installation information sheet, the page fails to load properly, and the following message is shown. ![](https://knowledgehub.endtoendit.com/hs-fs/hubfs/image-png-Sep-15-2025-03-09-30-4084-PM.png?width=292&height=24&name=image-png-Sep-15-2025-03-09-30-4084-PM.png) **2. Manage extensions** The error is usually fixed by disabling the extension. Click the **puzzle piece** icon in the top right of Chrome, then **manage extensions**. Alternatively, access the manage extensions page through the main settings page.![](https://knowledgehub.endtoendit.com/hs-fs/hubfs/image-png-Sep-15-2025-03-12-24-7795-PM.png?width=335&height=249&name=image-png-Sep-15-2025-03-12-24-7795-PM.png) **3\. Disable the extension** Disable the Adobe Acrobat PDF extension by clicking the switch, changing it from **blue** to **grey**.![](https://knowledgehub.endtoendit.com/hs-fs/hubfs/image-png-Sep-15-2025-03-13-51-3401-PM.png?width=414&height=206&name=image-png-Sep-15-2025-03-13-51-3401-PM.png) ***Note: I**f this process does not work, try disabling any other extensions that can view or edit PDFs.* - [integrateCRM Module](https://knowledgehub.endtoendit.com/knowledgebase/integratecrm-module?hsLang=en#main-content) - [Leads & Prospects](https://knowledgehub.endtoendit.com/knowledgebase/integratecrm-module?hsLang=en#leads-prospects) - [Emails & Templates](https://knowledgehub.endtoendit.com/knowledgebase/integratecrm-module?hsLang=en#emails-templates) - [Tasks, Appointments & Reminders](https://knowledgehub.endtoendit.com/knowledgebase/integratecrm-module?hsLang=en#tasks-appointments-reminders) - [Quotes & Orders](https://knowledgehub.endtoendit.com/knowledgebase/integratecrm-module?hsLang=en#quotes-orders) - 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